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A phone line nightmare on moving home

I HAVE recently moved house.

Everything went smoothly apart from the fact that I was without a phone or broadband for two weeks.

I tried to move my phone line and number to my new address which I already owned. Before I moved I was told there was a stop on my line and it could not be moved. I then got a letter from my supplier saying they were sorry I had cancelled them.

I hadn’t.

How anyone can do this on a private line I do not know and it must be illegal.

I was told originally I could keep my number which I have had for 33 years.

My friends have been phoning that number only to be told that I didn’t live there.

It’s a wonder I haven’t been listed as a missing person.

Julie M Anderson,

Craig-y-Don

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